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Checking In? Hidden Ways Hotels Court Guests Faster

April 12, 2012 | Author

http://online.wsj.com/article/SB10001424052702304356604577337671375500872.html?mod=WSJ_LifeStyle_Lifestyle_4

hotels are amping up their efforts to make a good impression on guests during the first, crucial 15 minutes of their stay.

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